(FCAWB)

 

Federation of Consumer Associations West Bengal

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Welcome to Federation of Consumer Associations West Bengal : Projects

 

Expansion of Legal Assistance Department :

 

Most people at some point in their lives encounters dishonest salesperson, purchases a defective/substandard product. If you feel you've been the victim of unfair trade practice, deficiency in service, bought substandard/defective product, being cheated while investing in shares and bonds and want to report such complaints, the equipped Legal Assistance Department of FCAWB encourages you to file a consumer complaint with them.

 

Consumer Protection,

Investors’ grievance,

Property Matters,

Human Rights Violation,

Domestic Violence,

Women atrocities,

Matrimonial suites have gained relevance in today’s fast degenerating societal setup.

 

To cater to the huge volume of these types of complaints and litigation cases our President Mrs. Mala Banerjee felt the need to expand the already active and popular Grievance Cell of FCAWB into a full-fledged LEGAL ASSISTANCE DEPARTMENT. Under her flagship the Legal Assistance Department is well equipped to handle all cases mentioned above. However it will exclude criminal cases from its purview. Being an advocate of Calcutta High Court, the first Chairperson of Human Rights Cell at WBPCC & the pioneer of Consumer Protection Movement in West Bengal for more than 30 years, she has a vast experience in these burning issues. The Legal Assistance Department of FCAWB constantly monitors public grievances received from different sources and ensures timely disposal of public complaints.

 

Dispute resolution represents a variety of methods through which potential litigants may resolve disputes. The most common forms are:

 

 

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Mediation

 

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Conciliation

 

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Arbitration

 

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Alternative dispute resolution

 

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Individual legal action & Class Action Litigation

 

Food and Water Testing Laboratory :

 

Food and Water Testing Laboratory is meant for detection of adulteration in food & bacteria contaminated drinking water, package Drinking Water, Carbonated water etc. The said laboratory gets a large number of water samples from various hospitals, housing society etc. along with different types of food items, milk, milk product, junk food, spices, tea, coffee etc. Govt. of India sponsored to the laboratory for expansion.

 

Consumer Information Centre :

 

Consumer Information Centre (CIC) is the most important project of the Federation which is supported by the Govt. of India. Consumer Information Centre provides various facilities to the common consumers as enumerated below.

 

 

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Library

 

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Information through Internet

 

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Interaction through e-mail

 

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Guideline to the complainants

 

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Information about consumer items

 

Complaint Handling :

 

Since its inception, FCAWB has been competently handling complaints more or less 5000 on various consumer issues & it is an ongoing process, which has been now made available on internet/emails.

 

Survey:

 

FCAWB has conducted survey on various sectors like Health, Banking, Insurance, Food, Water, Junk Foods & other essential and utility services.

 

Awareness Programme :

 

Every year FCAWB organize on an average 200 Education Seminars & awareness programmes in the city, town, at the block level & at the remote villages.

 

Networking & Block level organization :

 

Out of 340 blocks in the State of West Bengal FCAWB have already setup 200 organizations so as to make each and every grass root level unit self-sufficient.

 

Cultural Programme :

 

Awareness through Exhibition and cultural programme, Mela, Drama, TV Serial, Live question answer phoning programme through TV Channels.

 

Investors’ Grievance Cell :

 

FCAWB provides effective guidelines to protect the interest of the aggrieved investors.

 

Telecom Subscribers’ Grievance Cell :

 

In the year 2012-2013, FCAWB acted as CAG member of TRAI & solved 350 cases across various service providers.